Customer Service

In this area you get information about our customer service.

  • Online-Repair Form (fill in, print, send)
  • A little insight into the work of the Wetzlar-based repair specialists
  • Illuminated reticle retrofitting, ASV retrofitting and more
  • Service points and contact partners worldwide


  • Service & Repair

    Repair Form

    To ensure that your product is returned to you as quickly and conveniently as possible, please follow the instructions:

    1. Fill in the following Repair Form

    2. Print the confirmation E-Mail

    3. Sign the repair form, enclose it with your product and send to:

    Carl Zeiss Sports Optics GmbH
    Customer Service
    Gloelstr. 3-5
    D-35576 Wetzlar


    Please fill in the following fields

    • Please check the fields that most closely match the defect on your instrument. Use the "Additional notes" field at the end of the form if the selection does not list your requested repair.
    • Housing
    • Objective
    • Eyepiece
    • Hinge
    • Reticle
    • Elevation

    What happens, when I sent the product?

    We will then thoroughly examine your product. You will receive a cost estimate about the expected costs and can decide if we should do the work or not. We will inform you if the option exists to replace your product or offer you a new product with a surcharge. We will begin as soon as you tell us to do so.

    By the way: we often make minor repairs free of charge. In such cases, you will receive your serviced product instead of the cost estimate.

  • Behind the Scenes

    Behind the scenes: "Five days is our aim"

    ZEISS binoculars, riflescopes and spotting scopes stand for top quality and durability. Even so, products can sometimes be damaged by rough use.

    The Carl Zeiss Customer Service Centre is never busier than at the end of the autumn-winter season or the start of the deer hunting season. From battered binoculars to silted-up focusing wheels or scratched lenses, we see just about everything. Most damage occurs on hunting expeditions when everything gets hectic and the huntsman only has eyes for his target. When hunting chamois deer, for example, the rangefinder can fall down a steep scree slope. If you are unlucky this can affect the functionality of the digital display or the measuring accuracy of the laser.

    Once a product has found its way back to Wetzlar, it goes straight to the diagnostic station. Here it is carefully inspected and a decision is made as to what measures are necessary. If the repair costs less than € 200, work starts straightaway. If the repair is rather more expensive or total reconstruction is required you are first asked whether you agree to the estimated costs.

    Klaus Felgenhauer, Head of Customer Service in Wetzlar, is constantly working to cut repair times: “In the last five years we have completely restructured our customer service operations. While waiting times used to be considerably longer, today we get all repairs done in an average of six working days – depending on the complexity, age and type of product. This does not take delivery times into account. In 80 per cent of cases we are now even managing an average processing time of maximum five working days”.

  • Retrofitting

    Retrofitting and more

    Upgrading the bullet drop compensator, converting to digital illumination control or integrating a new reticle – there is a wide range of requests. See the table below to see which modifications are possible. Your dealer will also gladly help you and process the transaction with us.


    For an overview of our current reticles, please go here. See the details for your model to determine which of these reticles is available for your riflescope.

    Do you have an older riflescope? No problem. Call or eMail us. We will gladly inform you of your options.

    Retrofitting with ASV

    These riflescopes can be retrofitted with a BDC or BDC+ *)

    Classic Z / ZM
    52 13 XX
    Victory V / VM52 16 XX, 52 17 XX
    Victory HT52 24 XX

    *)BDC+ not available on 4-16x50, 6-24x56 and 6-24x72

    Retrofitting with illuminated reticle

    These riflescopes can be retrofitted with illuminated reticles:

    V / VM / Victory Modelle:
    Diavari 2.5-10x50 T*52 16 20, 52 16 21, 52 17 30, 52 17 31
    Diavari 3-12x56 T*52 16 30, 52 16 31, 52 17 40, 52 17 41
    Diavari 6-24x56 T*52 16 90, 52 17 51
    Classic Modelle:
    Diavari 2.5-10x50 T*52 13 20, 52 13 21
    Diavari 3-12x56 T*52 13 30, 52 13 31

    * The only types of reticle available are those supplied with the relevant production series.

  • Service Points

    Service contact

    Your dealer remains your partner – even after your purchase. We work very closely with our qualified authorized dealers who will provide optimal support with information and advice before your purchase, as well as aftercare for services, repairs and warranty claims. You are also free to contact us directly. Please use the following contact addresses.


    Products from Carl Zeiss / Hensoldt

    Naturally we are always happy to provide help and support. You can contact us as follows:

    Carl Zeiss Sports Optics GmbH
    Customer Service
    Gloelstr. 3-5
    D-35576 Wetzlar
    Phone: +49 6441 46761
    Fax: +49 6441 48369
    service .sportsoptics @zeiss .com
    United Kingdom
    Carl Zeiss Sports Optics
    c/o SVD Ltd
    Regional Logistics Centre
    Evolution Business Park
    Milton Road
    CB24 9NG
    Phone: +44 (0) 1223 40 1520
    Carl Zeiss AG
    Feldbachstraße 81
    8714 Feldbach
    Phone: +41 55254 7380
    Fax: +41 55254 7381
    sports optics @zeiss .ch
    Burgstaller Waffenhandel GmbH
    Treffling 110
    9871 Seeboden
    Phone: +43 4762 82228
    Fax: +43 4762 822532
    in fo @waffen -burgstaller .at
    Carl Zeiss India (Bangalore) Pvt Ltd
    Plot No. 3, Jigani Link Road,
    Bommasandra Industrial Area
    Bangalore - 560 099
    Phone: 080 43 43 80 00
    Fax: 080 27 83 30 10
    in fo @zeiss .co .in
    Singapore + Malaysia
    Carl Zeiss Pte. Ltd.
    50 Kaki Bukit Place
    Singapore 415926
    Phone: +65 6741 9600
    Fax: +65 6842 4774
    in fo @zeiss .com .sg
    Outdoor Sporting Agencies
    PO Box 8519
    VIC 3029
    Phone: +61 03 8353 2626
    New Zealand
    Cameron Sports Imports Ltd.
    P.O.Box 100-158
    North Shore Mail Centre
    North Shore City, 0745

    Products from Carl Zeiss Jena

    For additional services and questions about riflescopes and binoculars made in Jena please contact:

    Optik Service Rathenau
    A. Schwolow
    Jahnstraße 27
    D-14712 Rathenau
    Phone: +49 3385 496 119
    Fax: +49 3385 496 120
    in fo @augenblick -mal .de

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